Support

Frequently Asked Questions
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I'm having trouble upgrading my Create Photo Calendars software?
Please download the software from this web page and reinstall it. It now should install the latest release and preserve your data.

Trouble viewing our online cart system or online software?
Please open Internet Explorer and click on Internet Options (Located Under Tools or Gear Icon in Menu). Next click on the Security tab. Change your security settings to Medium-High instead of High. Now click here and the page should work.

How do I create a csv file from Outlook, Yahoo, and Google Calendar that can be imported into your software?
Please click here

Does the text "Type Caption Here" appear on my calendars?
No, this is taken off when you submit your order or when you preview your calendar.

I need to add more than one sponsor for each month, what can I do?
The software allows you to add one sponsor on the bottom of each dates page and in addition you can add more sponsors to the photo page itself. We have added many new photo page layouts in the new version of the software to accomodate this. Here are some templates we recommend:

What picture resolution do you recommend?
We recommend using images that measure in pixel size of 1600x1200 or greater. We have seen good results from pictures less than 1600x1200 but it depends on different criteria such as the lens on the camera, etc. Also any pictures taken from a 3 mega pixel or greater camera should have no resolution problems.

Should I allow for trimming my calendar for full bleed layouts?
Yes, full bleed image layouts should allow for up to 1/8" of trimming from the edge of the page. See image below: